Return Policy
Return & Refund Policy
Effective Date: [15 May, 2025]
At Star Mart, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns
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You can request a return within 7 days of receiving your order.
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The item must be unused, unworn, and in its original packaging with all tags, accessories, or manuals included.
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Proof of purchase (invoice or order number) is required.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
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Personal care items
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Baby feeding and health products
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Underwear and inner garments
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Clearance or final sale items
3. How to Request a Return
To initiate a return:
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Email us at [email protected] or contact our support team via phone at +8801717305003.
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Provide your order number and reason for return.
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Our team will guide you through the return process and provide shipping instructions.
4. Return Shipping
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The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrectly delivered.
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We recommend using a trackable shipping method.
5. Refunds
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Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping charges are non-refundable, unless due to our error.
6. Exchanges
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We currently do not offer direct exchanges. If you want a different item, please return the original and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will replace or refund the item at no extra cost to you.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
Star Mart
Email: info@[email protected]
Phone: +8801717305003
